FAQs

I have no idea what I want. Can you help?

Absolutely! Just call us at 847-325-4444, and we'll walk you through the process. 

What’s your minimum order?

Minimums are dependent on your bag weight, color and printing...but our minimums are quite low compared to our competitors.  Since we manufacture to order and do not keep stock, we are unable to provide very small orders.

Can you help with my graphics?

Yes! We have an in-house graphics department who can take your project from start to finish.

How many days is MY quote good for?

Quotes are good for 30 days.
 

Do you work with distributors?

Yes we do. Call us at 847-325-4444 and we'll discuss our partnership terms with you. 

Is freight included in the cost of my bag order?

It’s up to you. Just provide a zip code with your quote request and we will quote you on shipping…or you can arrange your own freight. 
 

Do you have return policy?

If something is wrong with your order, we’ll do everything we can to make it right.
 

Can I get a sample?

While we can provide a hand-made sample, the quality is not as nearly good as the finished product.  Since all our bags are custom made to order, they can only be made in bulk.  However, we will not make any order without your approval of the art, and we are happy to show you samples of our previous work.

Are your products eco-friendly?

Every product we make is fully recyclable, and our bags can be made from 100% recycled product if you prefer.